That someone can violate me, steal from me and my financial institution does not have my back. This has given me the most uneasy feeling. I do not feel like my money is safe with them. Rush card does not care about their customers. I will get my story out to everyone who will listen.
They have no real clear answer to your questions. Finally she connects me to an account specialist who just as unhelpful as her. I asked to speak with a supervisor or someone in dispute department and the rep refused. What exactly did they find to determine there was no error. I was told they completed an investigation and determined to error. I was told March 26 by dispute was denied due to no error found / no network error found. Woke up Morning of March 29, checked my account and there were no credits for charges.Ĭalled Rushcard to inquire. I asked when I could expect my provisional credit and he said March 29. I already felt judged and accused of lying. Whoever picked it up, picked it up in canoga park and went to local places. I explained I lost my card in Canoga Park, my neighborhood. And I was told by the agent dispute seemed strange as I had visited 2 of the 3 establishments before. I placed a call to confirm they were received. I completed and faxed back on March 19, 2019. I also requested for dispute documents to be sent to be via email.I received the documents March 16. I had my card cancelled and requested a new one.
I checked my transaction history and noticed 3 unauthorized charges. On MaI got breakfast and must have left my card or dropped it.Īt lunch, I went to look for my card and I could not find it. And after today, I AM OFFICIALLY DONE WITH RUSH CARD!!! Very frustrating talking to someone in another country. Ing for a script and cannot say anything different. I have been a customer of Rush card since 2007. I will no longer be getting my direct deposits to this card either. I just want my replacement card so I can get all my money off my card. i have been a cardholder since 2012 and I no longer wish to be a member. I should have been told all the options before I made the choice. I told the agent that wasn't a option I was told about. I was told I was told I should of asked to put it on a temporary hold. I called back 2 hours later stating I found my rushcard and the agent couldn't unblock my card. This is outrageous and poor customer service. Before the agent could even answer my question I was asked a serious of questions just to prove it was me but yet I have to send in additional proof that its me. I don't understand why rushcard cant send a new card to the address I requested without all the drama. The supervisor told me to get a new photo id. I once again tried to explain I'm homeless and don't have housing or any bills in my name. She then asked me for a utility bill in my name. I told the agent I didn't have a current address I'M homeless. They said I needed a photo id with my current address on it. I asked what items did I need to do that. They said they couldn't do that unless I changed my address by faxing in a letter of request. That I needed the replacement card to be sent to my friends house or my job. I was trying to explain to the agent that I no longer live at the address on the account. An agent answered and asked me my card number or social security number, date of birth, phone number and address. The only option on the automated system was to cancel the card. I called in April 12.2019 about me loosing my card. The first subject was a white male medium height and build wearing black sweat pants with a white stripe white t- shirt tennis shoes white jacket white hat and had a goatee the second subject who was also a white male medium height and build wearing blue jeans black shirt blue long sleeve shirt white tennis shoes with facial hair as well both subject used the atm and then exited the store several attempts were made with the rush card in an attempt to get a credit card statement/transaction history and they we’re uncooperative even after the victim called asking for the information to be released I faxed a letter to them asking for the information and as of today I still have not received anything from the I can keep going was on this police report but I’m stop right here On December 19 and 20th 2018 Stolen $700 out of my account I call Rushcard dispute it made a police report that Detective retrieved and video surveillance from cvs that showed two white males using the atm on at approximately 0105 hours and again approximately 6 minutes later at 0111 hours.
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